Shipping & Returns
Most products are express posted at a flat fee of $12 regardless of the number of items ordered. This is still below our cost of processing, packing and postage. We are not in the Guaranteed Overnight Area, so please allow 2 days for most interstate deliveries and 3 days to more remote areas. We do not post to any destinations outside of Australia. LeanMachine is a South Australian business.
We generally use express satchels, as these go by air, reducing time spent in environments of extreme temperature, humidity and vibration (compared to trucks), the service is more reliable, and the difference compared to regular satchels is very small and not worth the savings compared to the benefits.
Some exceptions may be for very heavy or large items, which may attract a higher postage fee depending on the location, or very small items where we may sometimes use regular post instead of express post, and this small postage cost is sometimes built into the price.
We have suppliers in the USA with access to over 30,000 health products, so if you need anything special, email or call us as we order almost daily from the USA and can easily add your requirements.
USA orders reach us in 7 to 10 days.
Email us at firstname.lastname@example.org if you would like us to ship to someone else.
Email us at email@example.com if you are in the Kapunda or Barossa region as we may be able to offer free delivery.
Return any unused items (with the factory seal intact) within 30 days for a full refund of purchase price (less postage cost), but please contact us first in case of any misunderstanding or other way to resolve any problem or concern. We cannot accept returns for items once they have been opened.
Any questions, comments, complaints, please contact us, as this is the best way to improve our products and service - email firstname.lastname@example.org or call 0408 816 416 or 08 85662875 any time for personal assistance. You will never talk to a computer!
If you do not want to incur phone charges but still wish to speak to us, email us your phone number and we will call you back.
Always here to help.
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