Shipping & Returns

Shipping Information
Most products are posted using Australia Post express satchels at a flat fee of $12 per order, regardless of the number of items ordered. This is still below our cost of processing, packing and postage. We are not in the Guaranteed Overnight Area, so please allow 2 days for most interstate deliveries and 3 days to more remote areas. We do not post to any destinations outside of Australia. LeanMachine is a wholly Australian-owned and operated business, supporting all Australians in every state and territory (except external territories such as in Antartica)
Australia Post express satchels go by air, reducing time spent in environments of extreme temperature, humidity and vibration (compared to trucks), the service is more reliable, and the difference compared to regular satchels is very small and not worth the savings compared to the benefits, so please do not ask for cheaper postage.
Some exceptions may be for very heavy or large items, which may attract a higher postage fee depending on the location, or very small items where we may sometimes use regular post instead of express post, and this small postage cost is sometimes built into the price.
Our main suppliers, most in the USA, have access to over 30,000 health products, so if you need anything special or out of stock, email or call us as we order almost daily from the USA and can easily add your requirements.
Most USA orders reach us in 7 to 10 days.
Email us at if you would like us to ship to someone else.
Email us at if you are in the Kapunda or Barossa region as we may be able to offer free delivery.

Returns Policy
Return any unused items (with the factory seal intact) within 30 days for a full refund of purchase price (less postage cost), but please contact us first in case of any misunderstanding or other way to resolve any problem or concern. We cannot accept returns for items once they have been opened, as obviously we cannot send them to anyone else because of the risk of possible contamination if the seal is broken.

Any questions, comments, complaints, please contact us, as this is the best way to improve our products and service - email or call 0408 816 416 or 08 85662875 any time for personal assistance. You will never talk to a computer!
If you do not want to incur phone charges but still wish to speak to us, email us your phone number and we will call you back.
Always here to help.
Your IP Address is:
Copyright © 2019 LeanMachine